Privacy & Security · Updated 2026

Privacy Policy long88

Your privacy is our priority. This document clearly explains how long88 collects, uses, stores, and protects your personal information at all times.

Effective Date: 1 January 2026  ·  Version 2.4
SSL 256-bit
Full Encryption
Zero Sharing
Data Not Sold
Secure KYC
Identity Verification
PDPA Compliant
Data Protection Act

Privacy Commitment long88

Six core pillars underpinning how we manage and protect your personal data

End-to-End Data Encryption

All data transmitted between your device and long88 servers is protected with SSL 256-bit encryption — the same standard used by leading financial institutions in Malaysia.

Personal Data Control

You have full rights to access, correct, or delete your personal information at any time. Data requests are straightforward and handled by our privacy team.

Secure Data Storage

Your data is stored on integrated servers protected by multi-layered firewalls, intrusion detection systems, and automatic daily encrypted backups.

No Data Sales

Long88 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent.

Full Cookie Control

You can manage cookie settings through our preferences panel. Only essential cookies are enabled by default — analytics and marketing cookies require your consent.

Breach Notification

In the event of any security breach involving your data, long88 is committed to notifying you within 72 hours, in line with industry best practices.

1

Introduction & Scope of Privacy Policy

Long88 ("we", "Platform", "long88.pro") takes the privacy and security of every user's personal information very seriously. This Privacy Policy is drafted to transparently explain how we collect, process, store, and protect your data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all users accessing the website https://long88.pro, the long88 mobile app, and all related services. By using our platform, you agree to the practices described in this Privacy Policy.

Important Note: This Privacy Policy is to be read alongside the long88 Terms and Conditions. In the event of any conflict between the two documents, the Privacy Policy shall take precedence on matters relating to personal data.

We are committed to keeping our privacy practices up to date in line with technological developments and relevant changes in law. The effective date of this document is 1 January 2026.

2

Personal Information We Collect

Long88 collects personal information through several key channels to ensure the platform operates safely and efficiently:

Data Categories Type of Information Collection Method
Identity Full name, date of birth, identification card number Registration form & KYC
Relationship Email address, phone number Account registration
Finance Bank account details, transaction records Deposits & withdrawals
Technical IP address, device type, web browser Automated system logs
Usage Wagering records, game preferences, session duration In-platform activity
Communications Support chat records, inquiry emails Customer service interactions
We only collect information that is strictly necessary for specific purposes. We do not collect sensitive data categories such as health information, religious beliefs, or political views.
3

How We Use Your Data

Collected personal information is used solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

  • Account management — creating, verifying, and securely maintaining your account
  • Transaction processing — processing your deposits, withdrawals, and wagering records
  • KYC Verification — ensuring compliance with anti-money laundering legal requirements
  • Customer support — responding to inquiries, resolving technical issues, and managing complaints
  • Platform security — detecting and preventing fraud, abuse, and unlawful activity
  • Personalise your experience — recommending relevant games and promotions based on your preferences
  • Internal analytics — understanding usage patterns to improve our services
  • Service communications — sending important notifications related to your account, transactions, and promotions

We will not use your data for any purpose other than those listed above without first obtaining your consent.

4

Sharing Information with Third Parties

Long88 does not sell, rent, or trade your personal data to any external party for commercial purposes. However, there are limited situations where we need to share information with specific parties:

  • Payment providers — to securely process your deposits and withdrawals (e.g. FPX, DuitNow, Touch 'n Go)
  • Game software providers — to provide the games you use on the platform
  • Identity verification services — to carry out KYC processes in compliance with legal requirements
  • Legal authorities — when required by a court order or a qualified regulatory authority
  • Technical service providers — supporting platform operations such as cloud computing and cybersecurity
All third parties working with long88 are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and must comply with the security standards we set.

In the event of a business transfer or company acquisition, user data may be transferred to the new entity. Users will be notified in advance and given the option to delete their account if they do not agree with the new ownership.

5

Data Security Measures

Long88 continuously invests in the latest security infrastructure to protect users' personal data. Our security measures include:

  • 256-bit SSL/TLS Encryption for all data communications between users and servers
  • Two-factor authentication (2FA) that users can enable for an additional layer of security
  • Multi-layer firewall that monitors and filters suspicious traffic
  • Intrusion detection system (IDS) operating automatically 24/7
  • Regular security audits by independent cybersecurity experts
  • Role-based access control — staff may only access data necessary for their role
  • Encrypted data backup performed automatically every day to a separate location
While we take all reasonable steps to protect your data, no system is 100% guaranteed. We encourage you to play your part by using strong passwords, not sharing your login credentials, and promptly reporting any suspicious activity.
6

Cookie Usage Policy

Long88 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance cookies: Collects information about how you use the website to help us improve our services. All data is anonymised.
  • Functional cookies: Saves your preferences such as language, region, and other settings for a better experience.
  • Targeting cookies: Allows us to show you relevant promotions based on your interests. These cookies require your consent.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7

Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request corrections to inaccurate or incomplete data via your account settings or support.

Right to Erasure

You may request the deletion of your personal data, subject to applicable record-keeping requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another service.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances provided by law.

To exercise any of the above rights, contact our privacy team via email or live chat. We will process your request within 30 business days.
8

Data Retention Period

Long88 retains personal data only for as long as necessary for the stated purpose or as required by Malaysian law. The following are our data retention guidelines:

  • Active account data: Retained for the duration the account remains active, plus 7 years after account closure for audit and compliance purposes
  • Financial transaction records: Minimum 7 years in compliance with the Anti-Money Laundering and Anti-Terrorism Financing Act 2001
  • Support communication logs: 3 years from the date of last interaction
  • Technical log data: 12 months for security and troubleshooting purposes
  • Marketing data (with consent): Until you withdraw your consent

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

9

Third-Party Links & Services

The long88 platform may contain integrations with third-party services such as game providers, payment gateways, and analytics tools. Please be aware that:

  • Each third-party service has its own privacy policy that applies to the data they process
  • Long88 is not responsible for the privacy practices of independent third-party services
  • We encourage you to read the privacy policy of third-party providers before using their services.
  • All third parties integrated into our platform have signed data protection agreements with long88
long88 is not responsible for the content or privacy practices of any external websites or services that are not under our direct control.
10

Children's Privacy

Long88 is a platform designed for adults aged 18 and above. We strictly does not collect personal information from individuals under the age of 18.

If we discover that we have inadvertently collected information from underage users, we will immediately take the following steps:

  • Suspend the relevant account
  • Delete all related personal data
  • Refund any deposits made
  • Prevent re-registration using the same information

Parents or guardians who believe their child has registered on our platform should contact our support team immediately for further action.

11

Privacy Policy Amendments

Long88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements.

When there are significant changes to this Privacy Policy, we will:

  • Display a clear notice on the platform's home page
  • Send notification emails to all active members
  • Update the "Last Updated" date at the top of this document
  • In the event of material changes affecting your rights, we will request your consent again

Continued use of the long88 platform after any amendments take effect will be considered acceptance of the updated terms. We encourage you to review this page periodically.

12

Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your privacy rights, do not hesitate to contact the dedicated long88 privacy team.

Available contact channels:

  • Privacy Email: [email protected]
  • Live Chat: Available 24/7 — chat icon at the bottom right corner
  • Response Time: We are committed to responding to all privacy inquiries within 3 business days
Official Complaints: If you are not satisfied with how we handle your data after contacting us, you have the right to lodge a formal complaint with Malaysia's Personal Data Protection Department (JPDP).

You can also visit the FAQ us for answers to frequently asked questions about privacy and account security, or visit Terms and Conditions for more information on platform usage.

Your Data is Safe. Our Platform is Trusted.

With industry-grade encryption and a full commitment to privacy, long88 ensures every gaming experience you have is secure, private, and fully protected.

Age requirement: 18 and above. Please play responsibly.

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