Long88 FAQ — Answers for
All Your Questions

For account verification, you will need to submit a copy of your MyKad or a valid passport. The KYC process is typically completed within 24 business hours. This verification is required before your first withdrawal is processed and is part of long88's commitment to security and compliance.

Yes, you can update your phone number in the Account Settings section. For security purposes, changing your phone number requires identity verification and may take 1–3 business days to process. Contact support directly if you need assistance.

Click the "Forgot Password" link on the Login page. Enter your registered phone number and you will receive an OTP code via SMS within 1–2 minutes. Use the code to set a new password. Done in under 5 minutes.

No. Each user is only allowed one long88 account. Multiple accounts are a violation of the terms of service and may result in all associated accounts being suspended. If you are unable to access your existing account, please contact support for assistance.

The minimum deposit at long88 is RM 30. The maximum limit depends on your chosen payment method and your account's VIP level. VIP members enjoy higher deposit limits. Check the Wallet section in your account for current limit details.

long88 does not charge any additional fees for deposits. However, your e-wallet provider or bank may apply a small transaction fee according to their own policies. We encourage you to check with your payment provider before making a transaction.

If a deposit is not credited after 10 minutes, check the transaction status in your payment history. If the transaction was successful on the bank's end but has not appeared in your long88 account, contact support and provide proof of payment (screenshot of receipt). We will typically resolve the issue within 1 hour.

For your first withdrawal, you will need to complete account verification (KYC) by submitting a valid identity document. Your bank account name must also match the name on your long88 account. This is a standard security measure to protect your funds.

The minimum withdrawal at long88 is RM 50. The maximum daily withdrawal limit depends on your VIP membership tier. Regular members can withdraw up to RM 10,000 per day, while VIP members enjoy higher limits.

Withdrawals may be delayed for several reasons: bonus rollover requirements not yet met, incomplete KYC documents, bank account details that do not match, or withdrawal amount exceeding the daily limit. Check your account notifications or contact support for further clarification.

Rollover refers to the total wagering amount you need to reach before bonus funds can be converted into withdrawable cash. For example, if a bonus is RM 100 with a 5x rollover, you need to place bets totalling RM 500 before you can make a withdrawal. Full terms are displayed on each promotion.

Generally, only one active promotion is allowed at a time unless stated otherwise in the relevant promotion's terms. Make sure you read the terms of each promotion carefully. Some promotions such as daily cashback may run concurrently with other promotions.

Yes. long88 VIP members enjoy a range of exclusive privileges including higher deposit bonuses, increased cashback, birthday gifts, special rebate offers, and early access to limited promotions. The higher your VIP tier, the greater the rewards on offer. Visit the VIP for more information.

All games at long88 use certified Random Number Generator (RNG) technology that has undergone independent testing. Live casino games are operated by real dealers in a transparent, recorded environment. The outcome of every game is completely random and cannot be manipulated.

Some slot games at long88 offer a demo mode that lets you play for free with no risk. This is useful for understanding game mechanics before playing with real money. Live casino games and sports betting require an active account balance.

Try the following steps: clear your browser cache, check your internet speed, and try refreshing the page. If the issue persists, try accessing via a different browser or device. If an active bet was disconnected due to a technical disruption, your stake will be returned automatically. Contact support if there is any delay.

Two-factor authentication (2FA) adds an extra layer of security by requiring an OTP code in addition to your password at login. To enable 2FA, go to Account Settings and select "Security". Turn on the 2FA option and follow the steps to link your phone number. Every new login will require a code sent to your phone.

Change your password immediately via account settings. Review your login history and recent transactions to identify any unrecognised activity. Contact long88 support via live chat right away — our security team operates 24 hours a day and will help block unauthorised access and secure your account.

Yes. long88 is committed to responsible gaming practices. We provide self-control tools such as daily deposit limits, loss limits, session time limits, and temporary or permanent self-exclusion options. If you feel that gaming is starting to affect your daily life, please use these tools or contact our support team. Find out more on the Responsible Gaming.

If you come across a fake website claiming to be long88, or receive suspicious messages requesting your account information, do not click any links and report it directly to our support team via live chat. Remember: long88 will never ask for your password via email, SMS, or phone call.